Local pick up: Most local online order can be delivered to, and picked up at the Downtown Tallahassee Market on Saturdays between 10 a.m. - 2 p.m. or other local craft event location. We will contact you directly to confirm the location/date/time once order is ready.
Shipping: Many of our products are processed within 48 hours and shipped within 3 business days. However some custom items (e.g. candles/wax melts) are made upon receipt of your order and could take up to 5-10 business days for you to receive. During summer months, orders containing wax products will only ship out Monday through Wednesday. Unfortunately, we do not ship internationally.
Shipping charges are calculated automatically when you place your order. We typically ship using USPS or UPS. You can always track your order online or feel free to email us at email@example.com to inquire.
Returns: Our items are handcrafted and every attempt will be made to ensure that what you receive is of the highest quality. We do not accept returns, but if you are dissatisfied with an item please let us know within 5 days of receipt and we will work with you to resolve the issue. Please forward a photograph of any damage to firstname.lastname@example.org
By purchasing our products, you agree that you are knowledgeable about the safe, appropriate storage and use of the products that you purchase.
You agree to carefully inspect your order upon arrival and that you will not hold the company responsible for any problems that arise from your improper storage or use of these products.